(i) To provide high quality catering services directly as well as through network of professionally competitive licensees and franchisees.


(ii) To be a significant player in the hospitality business.


(iii) To produce bulk food manufacturing facilities like food factories etc.


(iv) To provide high quality package drinking water (Railneer).


(v) To promote tourism across the country especially for all segments of Rail Passengers.


(vi) To provide single window solution to its customers including train travel, road travel, air travel, hospitality, hotel accommodation and catering etc.


(vii) To develop and operate Executive Lounges, Multi-functional complexes, budget hotels etc. through participation by professionals.


(viii) To maintain leading position in internet ticketing, e-commerce and technology for customers interface for railway passengers/ customers.


(ix) To be a technology driven customer oriented company through constant innovation and human resource development.


(x) To promote private sector participation and expertise to improve quality of products and services.


(xi) To imbibe strong customer friendly, professional and ethical work culture.


(xii) To adopt strong Corporate Governance practices and best and transparent industry practices.


(xiii) To work towards creation of additional infrastructure on Railway or non-railway premises in their mandated line of business with a view to improve the Gross Block.