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Helpline Number & Email

Railway
NTES (National Train Enquiry System) Visit Website
Rail Madad Helpline Visit Website
Integrated Railways Helpline & Enquiry System(IRHES) 139
Business Related Helpline number and IRCTC websites
Name of website E-mail Helpline number URL
Next Generation E Ticketing I-tickets/e-tickets :care@irctc.co.in
For Cancellation E-tickets : etickets@irctc.co.in
0755-6610661, 0755-4090600
(Language: Hindi and English)
Visit Website
E-catering 1323(Care number) Visit Website
Air Ticketing flights@irctc.co.in 1800 110 139 / 0755 - 6698100 / 4090400 Visit Website
Tourism tourism@irctc.com 1800 110 139 / 0755 - 6698100 / 4090400 Visit Website
Maharajas' Express maharajas@irctc.com +91 9717635915 Visit Website
Buddhist train buddhisttrain@irctc.com +91 9717648718 Visit Website
Registered Office / Corporate Office
Indian Railway Catering and Tourism Corporation Ltd.
  • B 148, 11th Floor, Statesman House, Barakhamba Road, New Delhi-110001
  • Tel.No. 011-23311263/64, 23314752 , 23314784
  • Fax No. 011-23311259
  • Internet Ticketing Complaints Write to: care@irctc.co.in
Central Control Number (Catering Services)
  • Mobile : 9717639006
  • Phone No: 011-23345300, 23745950
  • Fax No.: 011-23345400
Internet Ticketing Services/Indian Railway Conference Association Building
  • Internet Ticketing, State Entry Road, Indian Railway Conference Association Building, New Delhi-110055
  • For Railway tickets booked through IRCTC Delhi Customer Care No. : 0755-4090600, 0755-6610661 (Language: Hindi and English)-
  • Email Id: ggmit@irctc.com
  • General Information
  • I-tickets/e-tickets : care@irctc.co.in
  • For Cancellation E-tickets : etickets@irctc.co.in

  • Original GC/TTE certificate sent to :

  • GGM/IT
  • Indian Railway Catering and Tourism Corporation Ltd.,
  • Internet Ticketing Centre
  • IRCA Building
  • State Entry Road
  • New Delhi 110055

  • For IRCTC iMudra Prepaid Wallet & Card : imudracare@irctc.co.in

  • For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to customercare@sbicard.com. For other queries on your IRCTC SBI card account, kindly email at loyaltyprogram@irctc.co.in
East Zone I & II:
  • Old Koilaghat Building,Ground Floor,3,Koilaghat Street, Kolkata 700001
  • Tel.No. 033-22439045, 22133207 Fax No. 033-22439046
  • Email Id: ggmkolkatta@irctc.com
Regional Office - Patna
  • Biscomaun Tower,4th Floor, West Gandhi Maidan, Patna - 800001
  • Tel.No. 0612-2205801,2213993
  • Fax No. 0612-2213993



Regional Office -Guwahati
  • 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001
  • Tel.No. 0361-2737123
  • Fax No. 0361-2367122
Rail Neer Plant Danapur:
  • Loco Colony, South R.P.F. Barracks, Khagul, Danapur-801105 (Bihar)
  • Tel.No. 0612-3295150
  • Fax No. 06115-232557
  • Email Id: railneerdanapur@irctc.com
North Zone
  • Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi - 110002
  • Zonal Office Tel.No.: - 011-23234763, 23221146 , Fax: - 011-23210321
  • North Zone Control Tele No. / Fax No.: 011-23221147 Mobile:9717640700
  • Email Id: ggmdelhi@irctc.com
Rail Neer Plant Nangloi
  • Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041
  • Tel.No. 011-65152575,25949774
  • Fax No. 011-25949773
Regional Office - Lucknow
  • Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010
  • Tel.No. 0522-2305522
  • Fax No. 0522-2305533
Regional Office - Jaipur
  • 708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway,Banipark, Jaipur- 302016
  • Tel.No. 0141-4020194, 4020198
  • Fax No. 0141-4020193
Regional Office - Chandigarh
  • SCO-80-81-8, Sector -34A, Chandigarh -160034
  • Tel.No. 0172-4645795, 6572156
  • Fax No. 0172-4645795
Rail Neer Plant, Nangloi
  • Northern Railway’s Wireless Station Area, Opp. Nangloi Bus Depot, Rohtak Road, Nangloi, Delhi-110041
  • Tel.No. 011-25949774-75
  • Email Id: railneernangloi@irctc.com
Rail Neer Plant, Hapur
  • I-2, Phase-III, Industrial Area, Massori Gulavathi Road, Hapur (U.P.)
  • Tel.No. 9717648888
  • Email Id: rnphapur@irctc.com
Rail Neer Plant, Amethi
  • Plot No. C11 & 12, UPSIDC Industrial Area, Takaria Gauriganj, Distt. Amethi
  • Tel.No. 9839358105
  • Email Id: railneerplantamethi@irctc.com
South Zone
  • 6A, The Rain Tree Place, No.9, MC Nicholas Road, Chetpet, Chennai - 600031
  • Tel.No. 044 28363726/28363727 (Zonal Office), 044 28362145 (Control)
  • Fax No. 044 28363453
  • Email Id: ggmchennai@irctc.com
Regional office - Bangalore
  • No.82, IDBI Bank, Shree Maruthi Ramakrishnan Arcade, Dr.Rajkumar Road, Rajaji Nagar, Bangalore - 560010
  • Tel.No. 080 23123877
  • Fax No. 080 23123877
  • Email Id: rosbc@irctc.com
Regional Office - Ernakulam
  • Salih Arcade, Ist Floor, Building No.40/8194, Convent Road, Kochi- 682 035
  • Tele: 0484 2382991
  • Email Id: rm_ers@irctc.com
Rail Neer Plant, Palur
  • Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station, Palur Post, Chengalpattu Taluk, Kanchipuram District – 603101 Tamil Nadu
  • Tel.No. 044 27437007
  • Email Id: railneerpalur@irctc.com
Rail Neer Plant, Palur
  • Station, Taluk - Chenagalpattu, Distt. Kanchipuram, Tamilnadu
  • Tel.No. 044-27437007
  • Email Id: railneerpalur@irctc.com
Rail Neer Plant, Parassala
  • Railway Yard, Near Parassala Railway Station, Kerala-695502
  • Tel.No. 0471-2203355
  • Email Id: railneerplantparassala@irctc.com
South Central Zone
  • 9-1-129/1/102, 1st Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Telangana - 500 003
  • Tel. No. 040-27702401, 27808899
  • Email Id: ggmsecunderabad@irctc.com
Regional Office - Bhubaneshwar
  • House No-08, Gangadhar Meher Nagar,Jaydev Vihar (Infront of Pal Heights) Bhubaneswar, Odisha -751013
  • Tele No. : 0674-2303657,0674-2303658
  • Fax No.: 0674-2301853
Rail Neer Plant, Bilaspur
  • Plot No. 22/23, Sector-B, Sirigitti Industrial Area, Dist. Bilaspur, (CG)- 495004
  • Tel.No. 9717649221
  • Email Id: railneerbilaspur@irctc.com
West Zone office
  • 2nd Floor,New Administrative Building,Central Railway,CST, Mumbai-400001
  • Tel.No. 022-22618062,22618063,22618064
  • Fax No. 022-22618066
  • Email Id: ggmmumbai@irctc.com
West Regional Office - Bhopal:
  • 2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011
  • Tel.No. 0755- 2577011, 4285226
  • Fax No. 0755 - 4057982
West Regional Office - Ahmedabad:
  • 5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009.
  • Tel.No. 079-26582673-75
  • Fax No. 079-26580735
Rail Neer Plant Mandideep, Bhopal
  • Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP)
  • Tel.No. 9004080007
  • rnpsanand@irctc.com
Rail Neer Plant Sanand, Ahmedabad
  • Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP)
  • Tel.No. 8287931874
  • rnpsanand@irctc.com
Rail Neer Plant, Ambernath
  • GIP Dam, Near additional MIDC, Post Anand Nagar, Ambernath (East), Dist. Thane, Maharashtra-421506
  • Tel.No. 9004082752
  • ambernath.rnp@irctc.com
Rail Neer Plant, Nagpur
  • D-53, MIDC Buti Bori Industrial Area, Dist. Nagpur
  • Tel.No. 011-42581132
  • rnpnagpur@irctc.com
New Delhi
  • Near Cloakroom, Opp to Executive Lounge, Platform No.16 New Delhi Railway Station, Ajmeri Gate, New Delhi – 110002
  • Tel. No. - +011-23213197, +91 9717648888, 9717641764
Bilaspur
  • Beside VIP Gate No. 02 Bilaspur Railway Station
  • Tel: 07752 - 247040, 8287932242
  • Email: bhanu6504@irctc.com
Mumbai
  • Main Line Station
    Mumbai Central Railway Station , Mumbai, Maharashtra – 400008
  • Tel. No. - +91-8433926649
Chennai
  • Gate No.3, Main Entrance, (Opposite to SMR Room)
    Chennai Central Railway Station, Park Town, Chennai – 3, Tamil Nadu
  • Tel No. 9003140681, 044-25332548
Kolkata
  • Howarh Railway station (Howarh Old Complex), Near to Railway Enquiry & Opp to Platform no 10, Howrah-711101
  • Tel. No. - +91- 9002040089/142
Agra
  • Platform No.1, Agra Cantt. Railway Station, AGRA-282003
  • Landline No.:- 0562-2420111.
  • Tel No. - 9794863639/ 9794863641.
Puri
  • Opposite to second class waiting Hall, Besides RPF post Puri Railway station concourse, Odisha
  • Tel. No. –06752-223005, +91-9777440061
Gaya
  • Platform No. 1, Near to SBI ATM,Opposite Bihar Tourism Office, Gaya, Bihar
  • Tel. No. - +91- 9771440025 /10
Ahmedabad
  • Platform No.1, Near Gate No.1 & Gujarat Tourism Office, Musafirkhana, Ahmedabad-380002
  • Tel. No. - + 7922160576
Bengaluru
  • Concourse area, Main Entrance Bangaluru City Railway Station, Bangalore – 560025, Karnataka
  • Tel. No. 080 - 22960014, +919741429437
  • E-mail id:- tifcsbc@irctc.com
Tirupati
  • Platform No.1, Besides Main Entrance, Tirupati Railway Station, Andhra Pradesh
  • Tel. No. – 9701360612, 0877-2222010
  • E-mailid:- Sukumar.Bandala@irctc.com; pavan.kumar@irctc.com
Mysuru
  • Near General Booking Office Mysuru Junction, Karnataka
  • Tel. No. +91 9741421486, 0821 – 2426001
  • E-mail id:- tifcmys@irctc.com
Thiruvananthapuram
  • Near Booking Office, 2nd Entry, Trivandrum Central Railway Station, Powerhouse Road, Thiruvananthapuram – 695036, Kerala.
  • Phone: +91 8287932095
  • E-mail: tourismtvc@irctc.com
Kozhikode
  • Platform No. 1, Near Food Plaza Kozhikode Railway Station, Kozhikode- 673001, Kerala.
  • Tel No. + 91 8287932098
  • E- mail: tifcclt@irctc.com
Ernakulam
  • Tourism Information and Facilitation Centre,1st Floor,Salih Arcade, 40/8194, Convent Road, Kochi- 682035.
  • Tel No. + 91 8287932082
  • E- mail: tourismkerala@irctc.com
Coimbatore
  • Area Office No.209 Maruti Towers,Opp to Government Hospital,Coimbatore- 641018.
  • Tel No. + 91 8287931965
  • E- mail: tifccoimbatore@irctc.com
Madurai
  • First floor, New concourse, Madurai Railway junction – 625001, Karnataka
  • Tel. No. 0452-2345757, +919003140714
Hubli
  • IRCTC area office, Near booking office, Hubli Railway Station, Hubli-580023
  • Tel No. – 9741421088
Vijayawada
  • Platform No.1, Besides Main Entrance, Vijayawada Railway Station, Andhra Pradesh
  • Tel. No. – 0866-2572280, 8374000783/ 9701360634/ 675
  • E-mail id:- ch.balaji@irctc.com
Secunderabad
  • Platform No.10, Besides SBI Credit Card Counter, Secunderabad Railway Station, Telangana
  • Tel. No. - 040-27800580, 9701360690

  • Tourism Plaza (Paryatak Bhavan, Hyderabad) TIFC, GF-14, Ground Floor, Tourism Plaza, Greenlands, Begumpet, Hyderabad-500016
  • Tel. No. - +91-9701360698, 040-23400606
Pune
  • IRCTC Regional office,1st Floor, Retiring Room No 1, Above Station Manager, Office, Pune Railway Station, Pune, Maharashtra – 411001
  • Tel. No. - +91-9503057202
Indore
  • Platform No. 1, Opp PRO office, Indore Railway Station, Indore, Madhya Pradesh – 452001
  • Tel. No. - +91-9630098913
Jabalpur
  • Near Railway Retiring Room, Platform No 1, Jabalpur Railway Station, Madhya Pradesh – 482001
  • Tel. No. - +91-7898970238,0761-4010702
Vishakhapatnam
  • Visakhapatnam Railway Station, Platform No.1, Besides APTDC Counter, Visakhapatnam-530004
  • Contact: 9078089263/ 9701360695
  • E-mail id:- cknath@irctc.com & vy.prasad@irctc.com
Contact Numbers
Contact: 9078089263/ 9701360695


Central Control
  • Contact : - 9717639006
  • E-mail id: - centralcontrol@irctc.com
East Zone
  • Contact : - 9831074006
  • E-mail id: - controleastzone@irctc.com
West Zone
  • Contact : - 8287931874,8287931875
  • E-mail id: - controlwestzone@irctc.com
South Zone
  • Contact : - 9003016161
  • E-mail id: - controlsouthzone@irctc.com
South Central Zone
  • Contact : - 9701360702
  • E-mail id: - controlsouthcentralzone@irctc.com
North Zone
  • Contact : - 9717640700
  • E-mail id: - controlnorthzone@irctc.com