17 items (manuals) prescribed in clause (b) sub-section 1 of section 4 which every public authority is required to publish within one hundred and twenty days from the enactment of the Act

INTRODUCTION

INDIAN RAILWAY CATERING & TOURISM CORPORATION LIMITED (IRCTC Ltd.), A Govt. of India Enterprise-A mini Ratna, has taken concrete actions to provide information to the citizens of the country in accordance with the Right to Information Act, 2005 (Act). This section of IRCTC’s official website along with other relevant sections contain information as required to be published under Section 4 (1)(b) of the Act.

INFORMATION UNDER SECTION 4, 1, (b) UNDER RIGHT TO INFORMATION ACT 2005 IS GIVEN BELOW:-

I. Particulars of organization, functions & duties

Indian Railway Catering and Tourism Corporation Ltd (A Government of India Enterprise) has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalize and upgrade these services with public-private participation. Rail based Tourism in India will be the specific vehicle for achieving high growth in coordination with state agencies, tour operators, travel agents and the hospitality industry. A dynamic marketing strategy in association with public and private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil. Indian Railways span global volumes in hospitality and catering sectors with services provided to 13 million passengers every day.

Mission

"Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices".

Objectives

• To be a customer friendly company through constant innovation, technology driven and human resource development.
• Optimize resources, increase manpower productivity through quality product vending and innovative marketing strategies.
• Upgrade and consolidate catering services in the organized sector.
• Expand areas of core competencies, enhance business opportunities through efficient public - private partnerships to maximize generation of resources.
• Imbibe strong and ethical work culture through teamwork, build and reposition Indian Railways in the emerging services sector.
• Evolve high standards of business ethics, quality management and effective cost control measures.
• Concern for the environment and heritage.

II. Powers and duties of Officers and employees

IRCTC Ltd. is registered under the Companies Act, 1956 and operates as a Public Sector Enterprise under the administrative control of the Ministry of Railway The powers of company officials have been defined in the “Schedule of Powers” (www.irctc.com). The duties are assigned from time to time depending upon their cadre & department in which they are posted.

III. Procedures followed in the decision making process including channels of supervision and accountability.

This is as per organizational hierarchy & organization Structure (www.irctc.com)

IV. Norms set by IRCTC for the discharge of its functions

It is as per the mission & objectives of the company.

V. The rules, regulations, instructions, manuals and records, held by IRCTC or under its control or used by its employees for discharging its functions

IRCTC follows rules/regulations approved for implementation in the company. Some of the important documents for this purpose are:

Memorandum of Association and Articles of Association

Human Resource Development policies & Rules.

CVC /DPE/DOPT & other Govt. Instructions

VI. Statement of the categories of documents that are held by IRCTC or under its control

IRCTC holds the commercial & operational documents related to the business operations of the company as well as data of its employees.

VI. Statement of the categories of documents that are held by IRCTC or under its control

IRCTC holds the commercial & operational documents related to the business operations of the company as well as data of its employees.

VII. The particulars of any arrangement that exists for consultation with or representation by the members of the public in relation to the formulation of its policy or implementation thereof

IRCTC Ltd. is a Central PSE under the administrative control of the Ministry of Railway & is registered under the Companies Act. The Company has constant interaction with Indian Railways/Govt. Departments/Committees. CVC /DPE/DOPT & other Govt. Instructions are guiding factors for formulation of its policy or implementation thereof.

VIII. Boards, Councils, Committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meeting of those boards, councils, committees and other bodies are open to the public or the minutes of such meeting are accessible for public.

Board of Directors is constituted following the provisions of the Companies Act, 1956 consisting of Government of India nominees and independent directors. While decision taken or minutes of the meeting of the Board of Directors are not accessible by the public, important decisions regarding the company and/or its management are being communicated to the statutory authorities as also to the public as required under the law from time to time. However company is publishing the Annual Report of the company for its functioning and this can be viewed in company website “www.irctc.com”

IX. Directory of Officers:

X. Monthly remuneration received by company's Officers and employees.

PAY STRUCTURE OF IRCTC:-

XI. Budget allocated to each of company, plans, expenditures, disbursements made etc.

XII. Execution of subsidy programmes, concessions, permits or authorizations granted by IRCTC

XIII. Particulars of recipients of concessions, permits or authorizations granted by IRCTC

XIV. Details in respect of information held by IRCTC in electronic form

XV. Particulars of facilities available to citizens for obtaining information including the working hours of Library, Reading Room , if maintained for public use.

The company does not maintain any Public Library.

XVI. (The Names, designations and other particulars of the Public Information, Officers; )

THE FOLLOWING OFFICERS OF INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. ARE THE CPIO & APPELLATE AUTHORITY AT IRCTC/CORPORATE OFFICE & ZONAL OFFICES .

XVII. Other useful information

All remittances in connection with seeking information under RTI Act must be made through Demand Draft/Postal orders to be addressed to “IRCTC Ltd.”.

During 2022-23, a total of 1836 RTI Applications and 141 RTI Appeals were received under RTI Act, 2005. Detail of RTI Applications and Appeals is as below.

During 2021-22, a total of 1599 RTI Applications were received under RTI Act, 2005. Detail of RTI Applications and Appeals is as below.

During 2020-21, a total of 1876 RTI Applications were received under RTI Act, 2005. Detail of RTI Applications and Appeals is as below.

During 2019-20, a total of 2304 RTI Applications were received under RTI Act, 2005. Detail of RTI Applications and Appeals is as below.

During 2018-19, a total of _2056_cases under RTI Act, 2005 were received and all the applications were disposed off in timely manner.

During 2017-18, a total of _2338_cases under RTI Act, 2005 were received and all the applications were disposed off in timely manner.

During 2016-17, a total of _1269_cases under RTI Act, 2005 were received and all the applications were disposed off in timely manner.

RTI Online – The Objective

ICT based tool that facilitates/empowers the citizens to:

• File RTI Request online .
• File first Appeal online.
• Receive Reply online.
• Track and Monitor the status.

Facilitates the Ministries/Departments/Apex Bodies of GOI to:

• e-Manage and e-Monitor the RTI request and First Appeal.

Components

RTI Online has two components:

• The online request and appeal filing system

• The RTI Request and Appeal Management System

RTI Online – Key Features

Citizen Interface

• Create/maintain master directories of
• Central Public Information Officer (CPIO),
• First Appellate Authority (FAA),
• Deemed Public Information Officer (DPIO) and
• Transparency Officer (TO)
• Create user accounts for CPIOs, FAAs, DPIOs, RTI Centralll users
• Receive and forward online requests and appeals, received from citizens
• Generate RTI returns

RTI Online – Key features

Nodal Officer

• File request online
• File first appeal online
• Track status
• Become a registered user of RTI Online (optional)
• Make payments online towards RTI fee and RTI additional fee for APL applicants
• Status through Email and SMS at various stages of the processing cycle of RTI requests/first appeals

Salient Features

• Available 24x7 all through the year for filing/tracking of RTI request and first appeal.
• Enables the citizens to file RTI request and first Appeal online to the concerned Public Authority.
• RTI fee and additional fee online through Credit/Debit cards or Internet Banking facility of SBI and its associate banks.
• System generated unique registration number for the RTI requests and first appeals.
• System generated letters at various stages of processing of RTI requests/first appeals thus reducing the time for drafting and typing the same.
• Monitoring at the level of Nodal Officer for all CPIOs and FAAs.
• Generation of various types of Returns.
• System maintains the history of all the actions chronologically in the life cycle of a RTI Request and first appeal.
• Citizen can track the status of RTI request or first appeal.
• Status through SMS and Email to citizen at various stages of the life cycle of RTI request and first appeal.
• Facility to register and upload the RTI request and first appeal received physically by the public authorities.
• Alerts on pending RTI requests to CPIOs.
• Monitoring of RTI requests/first appeals by CPIOs/FAAs through various MIS reports.