Catering Service

Food Plaza is a multi-cuisine plazas giving a variety of choice for eating. The quality and rates for items of food plazas are market-driven. Food Plazas normally provide multi-cuisine food under one roof, in a relaxed dine-in atmosphere with a good ambience and a common kitchen to provide a wide variety of food items. IRCTC is managing 144 Food Plaza on PAN India basis.

Fast Food Units are major units, where through self-service counters, fast food items are sold. In these outlets, packaged food is served to customers in take-away packets. The quality and rates for items in Fast Food Unit is also market-driven. IRCTC is managing 160 Fast Food Units on PAN India basis.

As per Catering Policy-2017, IRCTC has been mandated for management of Refreshment Rooms at A1 & A Category Stations only. Refreshment Room serves snacks and a-la-carte items, standard breakfast, standard meals, Janta Khana as authorized by the Railways. In addition, these units also serve approved brands of packed items such as aerated drinks, Biscuits, Chips, Namkeens, Chocolates and Ready to Eat meals (RTE) and Railneer PDW etc. on MRP basis. IRCTC is managing about 180 Refreshment Rooms at A1 & A Category Stations on PAN India basis.

As per Catering Policy-2017, IRCTC has been mandated for management of Jan Ahaars at Railway Stations. Jan Ahaar serves Snacks and a-la-carte items, standard breakfast, standard meals, Janta Khana, as authorized by the Railways. In addition, Jan Ahaar also serve approved brands of packed items such as aerated drinks, Biscuits, Chips, Namkeens, Chocolates and Ready to Eat meals (RTE) and Railneer PDW etc. on MRP basis. Jan Ahaar meals comprise a variety of economical regional and local items. IRCTC is managing about 58 Jan Ahaars on PAN India basis.

Cell Kitchens are generally the Mini Base Kitchens which supply food to other catering units, static/mobile, and at the same time can sell food and beverages directly to the passengers. IRCTC is managing 02 Cell kitchens on PAN India.

Base Kitchen is a catering unit having large cooking and packing facility set up in the vicinity of Railway premises whether inside or outside Railway premises, from where food is prepared and supplied in trains or to the static units. There will be no sale of food directly to the passengers from Base kitchen. In order to provide quality meals to the passengers on trains, these kitchens are provided equipped with modern cooking equipments. These kitchens are also enabled with CCTV camera for monitoring. Further, QR code facilities on meal packets being supplied from Base Kitchens are also implemented progressively. Apart from of this, to ensure quality of food production in kitchens, these kitchens are being covered for quality, hygiene check and food sampling by deploying Food Safety Supervisors (FSS). Presently, there 11 Base Kitchens under IRCTC.

To cater to the demands of the mid-segment and high-end passengers for comfortable place to relax at the railway stations with facilities to dine in a clean environment, IRCTC introduced the concept of Executive Lounge. Based on the concept of airport lounges, IRCTC has already opened 08 Executive Lounges in the Railway Stations at New Delhi (Paharganj Side & Ajmeri Gate side), Agra Cantt, Jaipur, Ahmedabad, Madurai, Sealdah and Varanasi. Besides the spacious environment of the executive lounges, many other facilities is being provided to the passengers at nominal charges such as reclining sofa, meals in buffet service, wi-fi internet services, shower facilities and so on. Presently, IRCTC is managing 8 Executive Lounges on PAN India Basis.

IRCTC is managing Retiring Rooms at major railway stations across the country to improve the accommodation facilities for the travelling public. Presently, IRCTC is managing retiring rooms at Railway Stations on PAN India basis. Presently, IRCTC is managing 23 Retiring Rooms on PAN India basis.

IRCTC is presently operating two Rail Yatri Niwas at New Delhi and Howrah railway stations and two BNR Hotels at Puri and Ranchi.

IRCTC manages various canteens; cafeterias, kiosks etc. located in various Govt. as well as non Govt. offices including institutional catering for provision of hospitality and catering services. The NRC unit serves quality & hygienic breakfast, lunch, dinner, snacks etc. Moreover, IRCTC also undertakes outdoor catering events through these units. IRCTC is managing 7 NRC units on PAN India basis.