Contact Us

Registered Office / Corporate Office

Indian Railway Catering and Tourism Corporation Ltd.

• 4th Floor, Tower-D, World Trade Centre, Nauroji Nagar, New Delhi-110029
• 011-26181550/51
• For Railway tickets booked & Refund related Queries through IRCTC Delhi Customer Care No. : 14646/08044647999 /08035734999 (Language: Hindi and English)-
• Fax No. 011-23311259
• Internet Ticketing Complaints Write to: https://equery.irctc.co.in/irctc_equery/

Central Control Number (Catering Services)

• Mobile : 9717639006
• Phone No: 011-23345300, 23745950
• Fax No.: 011-23345400

Internet Ticketing Services/Indian Railway Conference Association Building

• 2nd Floor, Tower-D, World Trade Centre, Nauroji Nagar, New Delhi-110029
• Email Id: ggmit@irctc.com
• General Information
• I-tickets/e-tickets : https://equery.irctc.co.in/irctc_equery/
• For Cancellation E-tickets : etickets@irctc.co.in


• Original GC/TTE certificate sent to :


• GGM/IT
• Indian Railway Catering and Tourism Corporation Ltd.,
• 2nd Floor
• Tower-D
• World Trade Centre Nauroji Nagar
• New Delhi-110029


• For IRCTC iMudra Prepaid Wallet & Card : https://equery.irctc.co.in/irctc_equery/


• For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to customercare@sbicard.com. For other queries on your IRCTC SBI card account, kindly email at loyaltyprogram@irctc.co.in

East Zone I & II:

• Old Koilaghat Building,Ground Floor,3,Koilaghat Street, Kolkata 700001
• Tel.No. 033-22439045, 22133207 Fax No. 033-22439046
• Email Id: ggmkolkatta@irctc.com

Regional Office - Patna

• Biscomaun Tower,4th Floor, West Gandhi Maidan, Patna - 800001
• Tel.No. 0612-2205801,2213993
• Fax No. 0612-2213993

Regional Office -Guwahati

• 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001
• Tel.No. 0361-2737123
• Fax No. 0361-2367122

Rail Neer Plant Danapur:

• Loco Colony, South R.P.F. Barracks, Khagul, Danapur-801105 (Bihar)
• Tel.No. 0612-3295150
• Fax No. 06115-232557
• Email Id: railneerdanapur@irctc.com

North Zone

• Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi - 110002
• Zonal Office Tel.No.: - 011-23234763, 23221146 , Fax: - 011-23210321
• North Zone Control Tele No. / Fax No.: 011-23221147 Mobile:9717640700
• Email Id: ggmdelhi@irctc.com

Rail Neer Plant Nangloi

• Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041
• Tel.No. 011-65152575,25949774
• Fax No. 011-25949773

Regional Office - Lucknow

• Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010
• Tel.No. 0522-2305522
• Fax No. 0522-2305533

Regional Office - Jaipur

• 708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway,Banipark, Jaipur- 302016
• Tel.No. 0141-4020194, 4020198
• Fax No. 0141-4020193

Regional Office - Chandigarh

• SCO-80-81-8, Sector -34A, Chandigarh -160034
• Tel.No. 0172-4645795, 6572156
• Fax No. 0172-4645795

Rail Neer Plant, Hapur

• I-2, Phase-III, Industrial Area, Massori Gulavathi Road, Hapur (U.P.)
• Tel.No.
• Email Id: rnphapur@irctc.com

Rail Neer Plant, Amethi

• Plot No. C11 & 12, UPSIDC Industrial Area, Takaria Gauriganj, Distt. Amethi
• Tel.No. 9839358105
• Email Id: railneerplantamethi@irctc.com

South Zone

• 6A, The Rain Tree Place, No.9, MC Nicholas Road, Chetpet, Chennai - 600031
• Tel.No. 044 28363726/28363727 (Zonal Office), 044 28362145 (Control)
• Fax No. 044 28363453
• Email Id: ggmchennai@irctc.com

Regional office - Bangalore

• No.82, IDBI Bank, Shree Maruthi Ramakrishnan Arcade, Dr.Rajkumar Road, Rajaji Nagar, Bangalore - 560010
• Tel.No. 080 23123877
• Fax No. 080 23123877
• Email Id: rosbc@irctc.com

Regional Office - Ernakulam

• Salih Arcade, Ist Floor, Building No.40/8194, Convent Road, Kochi- 682 035
• Tele: 0484 2382991
• Email Id: rm_ers@irctc.com

Rail Neer Plant, Palur

• Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station, Palur Post, Chengalpattu Taluk, Kanchipuram District – 603101 Tamil Nadu
• Tel.No. 044 27437007
• Email Id: railneerpalur@irctc.com

Rail Neer Plant, Parassala

• Railway Yard, Near Parassala Railway Station, Kerala-695502
• Tel.No. 0471-2203355
• Email Id: railneerplantparassala@irctc.com

South Central Zone

• 9-1-129/1/102, 1st Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Telangana - 500 003
• Tel. No. 040-27702401, 27808899
• Email Id: ggmsecunderabad@irctc.com

Regional Office - Bhubaneshwar

• House No-08, Gangadhar Meher Nagar,Jaydev Vihar (Infront of Pal Heights) Bhubaneswar, Odisha -751013
• Tele No. : 0674-2303657,0674-2303658
• Fax No.: 0674-2301853

Rail Neer Plant, Bilaspur

• Plot No. 22/23, Sector-B, Sirigitti Industrial Area, Dist. Bilaspur, (CG)- 495004
• Tel.No. 9717649221
• Email Id: railneerbilaspur@irctc.com

West Zone office

• IRCTC Ltd, Ground and Third Floors,Forbes Building,Chiranjit Raj Marg,Fort, Mumbai-400001
• Tel.No. 022-22618062,22618063,22618064
• Fax No. 022-22618066
• Email Id: ggmmumbai@irctc.com

West Regional Office - Bhopal:

• 2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011
• Tel.No. 0755- 2577011, 4285226
• Fax No. 0755 - 4057982

West Regional Office - Ahmedabad:

• 5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009.
• Tel.No. 079-26582673-75
• Fax No. 079-26580735

Rail Neer Plant Mandideep, Bhopal

• Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP)
• Tel.No. 9004080007
• rnpsanand@irctc.com

Rail Neer Plant Sanand, Ahmedabad

• Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP)
• Tel.No. 8287931874
• rnpsanand@irctc.com

Rail Neer Plant, Ambernath

• GIP Dam, Near additional MIDC, Post Anand Nagar, Ambernath (East), Dist. Thane, Maharashtra-421506
• Tel.No. 9004082752
• ambernath.rnp@irctc.com

Rail Neer Plant, Nagpur

• D-53, MIDC Buti Bori Industrial Area, Dist. Nagpur
• Tel.No. 011-42581132
• rnpnagpur@irctc.com

New Delhi

• Near Cloakroom, Opp to Executive Lounge, Platform No.16 New Delhi Railway Station, Ajmeri Gate, New Delhi – 110002
• Tel. No. - +011-23213197, +91 9717648888, 9717641764

Bilaspur

• Beside VIP Gate No. 02 Bilaspur Railway Station
• Tel: 07752 - 247040, 8287932242
• Email: bhanu6504@irctc.com

Mumbai

• Main Line Station
  Mumbai Central Railway Station , Mumbai, Maharashtra – 400008
• Tel. No. - +91-8433926649

Chennai

• Gate No.3, Main Entrance, (Opposite to SMR Room)
  Chennai Central Railway Station, Park Town, Chennai – 3, Tamil Nadu
• Tel No. 9003140681, 044-25332548

Kolkata

• Howarh Railway station (Howarh Old Complex), Near to Railway Enquiry & Opp to Platform no 10, Howrah-711101
• Tel. No. - +91- 9002040089/142

Agra

• Platform No.1, Agra Cantt. Railway Station, AGRA-282003
• Landline No.:- 0562-2420111.
• Tel No. - 9794863639/ 9794863641.

Puri

• Opposite to second class waiting Hall, Besides RPF post Puri Railway station concourse, Odisha
• Tel. No. –06752-223005, +91-9777440061

Gaya

• Platform No. 1, Near to SBI ATM,Opposite Bihar Tourism Office, Gaya, Bihar
• Tel. No. - +91- 9771440025 /10

Ahmedabad

• Platform No.1, Near Gate No.1 & Gujarat Tourism Office, Musafirkhana, Ahmedabad-380002
• Tel. No. - + 7922160576

Bengaluru

• Concourse area, Main Entrance Bangaluru City Railway Station, Bangalore – 560025, Karnataka
• Tel. No. 080 - 22960014, +919741429437
• E-mail id:- tifcsbc@irctc.com

Tirupati

• Platform No.1, Besides Main Entrance, Tirupati Railway Station, Andhra Pradesh
• Tel. No. – 9701360612, 0877-2222010
• E-mailid:- Sukumar.Bandala@irctc.com; pavan.kumar@irctc.com

Mysuru

• Near General Booking Office Mysuru Junction, Karnataka
• Tel. No. +91 9741421486, 0821 – 2426001
• E-mail id:- tifcmys@irctc.com

Thiruvananthapuram

• Near Booking Office, 2nd Entry, Trivandrum Central Railway Station, Powerhouse Road, Thiruvananthapuram – 695036, Kerala.
• Phone: +91 8287932095
• E-mail: tourismtvc@irctc.com

Kozhikode

• Platform No. 1, Near Food Plaza Kozhikode Railway Station, Kozhikode- 673001, Kerala.
• Tel No. + 91 8287932098
• E- mail: tifcclt@irctc.com

Ernakulam

• Tourism Information and Facilitation Centre,1st Floor,Salih Arcade, 40/8194, Convent Road, Kochi- 682035.
• Tel No. + 91 8287932082
• E- mail: tourismkerala@irctc.com

Coimbatore

• Area Office No.209 Maruti Towers,Opp to Government Hospital,Coimbatore- 641018.
• Tel No. + 91 8287931965
• E- mail: tifccoimbatore@irctc.com

Madurai

• First floor, New concourse, Madurai Railway junction – 625001, Karnataka
• Tel. No. 0452-2345757, +919003140714

Hubli

• IRCTC area office, Near booking office, Hubli Railway Station, Hubli-580023
• Tel No. – 9741421088

Vijayawada

• Platform No.1, Besides Main Entrance, Vijayawada Railway Station, Andhra Pradesh
• Tel. No. – 0866-2572280, 8374000783/ 9701360634/ 675
• E-mail id:- ch.balaji@irctc.com

Secunderabad

• Platform No.10, Besides SBI Credit Card Counter, Secunderabad Railway Station, Telangana
• Tel. No. - 040-27800580, 9701360690

• Tourism Plaza (Paryatak Bhavan, Hyderabad) TIFC, GF-14, Ground Floor, Tourism Plaza, Greenlands, Begumpet, Hyderabad-500016
• Tel. No. - +91-9701360698, 040-23400606

Pune

• IRCTC Regional office,1st Floor, Retiring Room No 1, Above Station Manager, Office, Pune Railway Station, Pune, Maharashtra – 411001
• Tel. No. - +91-9503057202

Indore

• Platform No. 1, Opp PRO office, Indore Railway Station, Indore, Madhya Pradesh – 452001
• Tel. No. - +91-9630098913

Jabalpur

• Near Railway Retiring Room, Platform No 1, Jabalpur Railway Station, Madhya Pradesh – 482001
• Tel. No. - +91-7898970238,0761-4010702

Vishakhapatnam

• Visakhapatnam Railway Station, Platform No.1, Besides APTDC Counter, Visakhapatnam-530004
• Contact: 9078089263/ 9701360695
• E-mail id:- cknath@irctc.com & vy.prasad@irctc.com

Central Control

• Contact : - 9717639006
• E-mail id: - centralcontrol@irctc.com

East Zone

• Contact : - 9831074006
• E-mail id: - controleastzone@irctc.com

West Zone

• Contact : - 8287931874,8287931875
• E-mail id: - controlwestzone@irctc.com

South Zone

• Contact : - 9003016161
• E-mail id: - controlsouthzone@irctc.com

South Central Zone

• Contact : - 9701360702
• E-mail id: - controlsouthcentralzone@irctc.com

North Zone

• Contact : - 9717640700
• E-mail id: - controlnorthzone@irctc.com

Maharajas' Express

• Contact : -+91 9717635915
• E-mail id: - maharajas@irctc.com

Buddhist Circuit Tourist Train

• Contact : - +91 9717648718
• E-mail id: - buddhisttrain@irctc.com

Golden Chariot

• Contact : - +91 8595931021
• E-mail id: - goldenchariot@irctc.com